FAQs

HOURS OF OPERATION?

Monday – Thursday: 5am – 10pm
Friday: 5am – 8pm
Saturday: 6am – 5pm
Sunday: 7am – 5pm

 

DO YOU HAVE AN APP WE CAN DOWNLOAD?

We sure do.  Head to your App store for your smartphone.  This will keep you connected with all of us here at The Fort.

 

HOW DO I SIGN UP FOR THE EMAIL LIST?

Please visit our website and fill out the contact form

 

WHO CAN I CONTACT FOR HELP/FEEDBACK/SUGGESTIONS?

Inquiries can be sent to info@thefortac.com

 

AT WHAT AGE CAN A CHILD SIGN UP?

14-16 yo must be accompanied by a parent

17+ yo full member

 

I’M INTERESTED IN EMPLOYMENT.  WHO SHOULD I CONTACT?

View our current job offerings here.

HOW DO THE MEMBERSHIPS WORK?

  • Gym Access allows you access to the fitness hub, our spa-like locker rooms and our canteen.  You can also upgrade for access to the Command Center for an additional $20/month
  • All In Access gives you unlimited access to all 4 of our studios.  Yes, all 4!  You have full privileges of the club
  • All In Access + Bunker gives you everything in the All In membership, plus unlimited bunker sessions and kids brigade

 

DO YOU OFFER FAMILY MEMBERSHIPS?

  • Our memberships are perfect for families of all sizes.  Each member of your family will be able to explore and partake in all that the club offers.  As you add members of your family to your membership, you will pay reduced rates.
  • Children and Family members between 9 years old-14 years old are recommended to explore our youth training programming
  • Kids and Young adults 14-25 can also be added to your membership at a reduced rate

 

WHO DOES THE “HEROES” PRICING PERTAIN TO?

Military (active/former), Police, Firefighters, First responders, Teachers, Administrators and Healthcare Workers

 

WHAT AGE QUALIFIES FOR THE SENIOR MEMBERSHIP?

Senior Memberships are for members 65yo and older.

 

WHAT DO I HAVE TO DO IN ORDER TO RECEIVE MY COLLEGE STUDENT DISCOUNT?

College students must show their active student ID at enrollment in order to receive the student discount.

 

IS MY MEMBERSHIP TRANSFERABLE TO A FRIEND OR FAMILY MEMBER IF I NO LONGER AM USING IT?

Our memberships are non-transferable at this time.  We are happy to have someone on our team connect with you to discuss how to best utilize your membership.

 

DO YOU OFFER DAILY/WEEKLY PASSES?

  • Yes.  $22 for a single visit.
  • You may purchase a pack of 5 or 10 passes if you are not ready to commit to a gym membership or perhaps you are in town visiting.
  • 5 = $99, 10 = $180

 

WHEN IS THE ANNUAL MAINTENANCE FEE BILLED?

120 days after your enrollment date and on the same date each year after

 

WHAT IS THE ANNUAL MAINTENANCE FEE FOR?

The leadership group has committed to making continuous investments into the facility as well as our staff.  We will share annual updates with all of our members on our facility/staff upgrades.

HOW MUCH NOTICE IS REQUIRED FOR CANCELLATION?

30 days notice

 

WHAT IS THE PROCEDURE FOR CANCELLATION?

All cancellation requests must be submitted via this form www.fortathleticclub.com/change.  A member of our team will follow up with you in 3-5 business days

 

CANCELATION POLICY

  • 3-day cancellation 
    • Should you choose to cancel your membership within your first 3 days of enrollment, you will be provided a full refund of any and all payments provided.
  • Annual memberships 
    • When canceling within your initial 12-month term you are subject to a $150 termination fee and 1 additional month of dues
  • Month to Month memberships – 1 additional month of dues will be billed
    • Early Cancellation Stipulations
      • Membership contracts may be canceled early for the following reasons
        • Relocation outside of 25 miles with proof of relocation
        • Medical reason with a Physician’s note

 

IS THERE ANY FREEZE POLICY IN PLACE?

  • Freeze Policy
    • 2 weeks notice must be provided for any membership freezes.  Membership freezes may be completed by filling out this form www.fortathleticclub.com/change.
    • The maximum amount of time a membership agreement can be placed on freeze is up to 3 months per calendar year
    • All freeze requests are subject to a $20 admin fee

WHAT IS THE AGE RANGE FOR BABYSITTING SERVICES?

18 mos to 8 years old

 

HOW DO I SCHEDULE MY CHILD FOR THE KIDS BRIGADE?

We are currently operating on a first come first serve drop-in basis.  

 

HOW LONG ARE THE BABYSITTING SESSIONS?

The maximum amount of time you can schedule your child is 90 minutes. 

 

HOW MUCH IS IT FOR MY CHILD TO BE IN CHILD WATCH?

Unlimited access to the Kids Brigade is $30 per month.  We also offer a drop-in option which is $5 per visit.

HOW DO I ENROLL INTO A CLASS?

All classes are open 7 days before the start of the beginning of the class.  You may book your reservation on The Fort Athletic Club App or by visiting the front desk in-person.

 

I BOOKED A CLASS, BUT I’M NOW GOING TO MISS IT?

You are able to cancel your reservation up to 1 hour before the start of the class.  Any cancellations within 1 hour of the start time for the class will be assessed a no show fee of $10.

 

CAN I BRING A FRIEND TO A CLASS WITH ME?

We love friends!  If they are local, have them set up a 5-day trial membership.

 

AM I ABLE TO SEE A SCHEDULE TO FOLLOW MY FAVORITE INSTRUCTORS AND CLASSES?

The Fort Athletic Club App is the easiest way to see all that we offer, follow your favorite instructors and dive into the programs you want to do the most.

HOW DO I GET SET UP ON THE BIOCIRCUIT IN THE COMMAND CENTER?

Contact our PT Manager, Steve Gallagher at steveg@thefortac.com or stop by the front desk or trainers office

 

PERSONAL TRAINING PRICING?

$70-100 per session depending on your commitment and frequency that you work with your personal trainer

 

WHAT TYPES OF PACKAGES DO YOU OFFER FOR PERSONAL TRAINING?

  • Our recommendation is to enroll in our monthly program for best results.  This allows you and our coaches to develop a program to achieve maximum results.  We offer 1, 2, 3, or 4x times per week.  Our personal trainers will provide their professional recommendation when you meet with them upon joining
  • You may also purchase 10 or 20 sessions if you prefer not to commit to a monthly program

 

WHAT TYPE OF CERTIFICATIONS DO YOUR PERSONAL TRAINERS HAVE?

All of our personal trainers hold NCCA accredited certifications which have been validated and approved by the appropriate certifying agency.